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GradApp Frequently Asked Questions
How can I apply to two separate programs or to a dual degree program?
To apply to separate programs or a dual degree program, you will have to submit two separate applications. However, you will not have to enter your personal information and previous schools more than once. This information is part of your profile, which gets submitted along with every application that you submit. You can work on multiple applications at the same time. On the menu at your left, under 'My Applications', click the 'Start a new application' link at any time to begin a new application. This will not affect the applications that you have already started.
I am trying to enter a previous school where I did not earn a degree, but the system will not save the information. I get no error message so what's going on?
When entering a previous school, major, start date, and end date are required fields and must be filled out, even if you did not earn a degree. If you did not have a major for a previous school, enter N/A or none.
I can't find the answer to my questions. What do I do now?
Contact the Graduate College by sending an email to email@example.com.
If you're having technical difficulties, please include the answers to the following questions so that we can help you more quickly.
- What Operating System are you using (Windows, Macintosh, Ubuntu, Red Hat, etc.)?
- What web browser are you using (Internet Explorer, Firefox, Safari, etc.) and what version?
- What is the web page address (URL) you're accessing?
- If you see any error messages, what do they say?
I cannot find my Previous School in the lookup results. How can I add my previous school?
You can try simplifying your search criteria. For example, try searching only for Arizona instead of University of Arizona in the school name field.
If you still cannot find your institution, it may not be in our database of known institutions. In that case, your search results will be followed by the following text: "If no institutions match your institution, please search again or add a school." The words "add a school" will be hyper-linked. You'll need to click the link, and you'll then be presented with a form to enter the information for that school. You'll need to fill out ALL fields for the school, including start and end dates, as well as degree date if you received a degree.
I earned two degrees at one of my Previous Schools, but the form only allows me to enter one degree. What should I do?
If you earned multiple degrees from a single institution, you must enter that school multiple times, each time with a single degree listed. If you earned one degree but had a double major, you can type both of your majors into the form.
I'm not able to login to GradApp, but I'm pretty sure my username and password are correct. What should I do?
- If you are uncertain about your password, you might consider resetting it by clicking the Forgot your password? link under the login form.
- If you you originally created your account automatically by logging in with your UA NetID, or if you converted your account to use UA NetID after submitting an application, then use the WebAuth link to login.
- It may be that your browser is having trouble storing your login session. Please try a few things:
- Make sure your computer's date and time are set correctly, as an incorrect setting can interfere with your browser's ability to store your authenticated session.
- If your computer's date and time are correct, try clearing your browser cache.
- If, after clearing your cache you are still unable to login, please try clearing your cookies. This will expire any logins to you have to other websites (if you've checked "remember me" on websites like Facebook or GMail, for instance).
- If you're still not able, please check your web browser settings and verify that cookies are enabled.
- Finally, if you're still unable to login, it may be that your internet service provider is using a proxy that is interfering with your ability to save your login session. If this is the case, it would be worth trying again from a computer at another location, such as at a public institution, library, or university as these are often setup without proxy-related restrictions.
- If you have been asked to provide a Letter of Recommendation for an applicant to one of our graduate programs, please be certain you are trying to login to the Letter of Recommendation module rather than the main GradApp user interface.
I'm trying to save responses to my Supplemental Questions, but they don't seem to be saving properly. What should I do?
If you're attempting to attach/upload one or more documents that were requested by the department, please keep in mind that our system does not allow single files larger than 2 megabytes in size to be uploaded.
Is my GradApp application the only application I have to submit in order to apply to graduate school at the University of Arizona?
Many programs require you to submit an additional application to the department that administers the program. Be sure to contact the department to make sure that you are fullfilling all of the application requirements.
Why haven't I received the email to complete my account registration?
To guarantee that you receive the email that will be sent to you, you should configure your email program to accept all emails from firstname.lastname@example.org. If you do not know how to do that and you don't receive your email within a few minutes after submitting the form, be sure to check that it hasn't been put in your SPAM or JUNK folder.
We have received occasional reports of emails from our system not being delivered by overseas mail servers. In all cases, this has been the result of the configuration of the receiving networks and, unfortunately, not in our power to remedy.