Online Application Help
- Session cookies must be accepted
- Acceptable browser versions: IE6+, Firefox 1+, Opera 9, Safari ...
- Do not forget to save your data on every page.
- Finish your profile before starting an application
- If you have not logged in for a while, make sure your profile has up-to-date contact information
Frequently asked questions:
Why haven't I received the email to complete my account registration?
To guarantee that you receive the email that will be sent to you, you should configure your email program to accept all emails from 'firstname.lastname@example.org'. If you do not know how to do that and you don't receive your email within a few minutes after submitting the form, be sure to check that it hasn't been put in your SPAM or JUNK box.
We have received occasional reports of emails from our system not being delivered by overseas mail servers. In all cases, this has been the result of the configuration of the receiving networks and, unfortunately, not in our power to remedy.
I reset my password and only get the email with my username, not the one with my password. What should I do?
Please verify that you have completed your account registration. We have seen a few cases where an applicant did not enter a password on initial registration and does not receive the password email on password reset because no password exists.
I have entered my previous school information. Why is there still a red X next to "Previous Education"?
Please check to see that you have entered a degree date for one of your schools. The online application requires a degree date for your bachelor's degree or equivalent.
Is this the only application I have to submit in order to apply to graduate school at the University of Arizona?
Many programs require you to submit an additional application to the department that administers the program. Be sure to contact the department to make sure that you are fullfilling all of the application requirements.
How can I apply to two separate programs or to a dual degree program?
To apply to separate programs or a dual degree program, you will have to submit two separate applications. However, you will not have to enter your personal information and previous schools more than once. This information is part of your profile, which gets submitted along with every application that you submit. You can work on multiple applications at the same time. On the menu at your left, under 'My Applications', click the 'Start a new application' link at any time to begin a new application. This will not affect the applications that you have already started.
I cannot find my Previous School in the lookup results. How can I add my previous school?
You can try simplifying your search criteria. For example, try searching only for Arizona instead of University of Arizona in the school name field; or try searching only for the location of your previous school.
If you still cannot find your institution, it may not be in our database of known institutions. In that case, your search results will be followed by the following text: "If no institutions match your institution, please search again or add a school." The words "add a school" will be hyper-linked. You'll need to click the link, and you'll then be presented with a form to enter the information for that school. You'll need to fill out ALL fields for the school, including start and end dates, as well as degree date if you received a degree.
I earned two degrees at one of my Previous Schools, but the form only allows me to enter one degree. What should I do?
If you earned multiple degrees from a single institution, you must enter that school multiple times, each time with a single degree listed. If you earned one degree but had a double major, you can type both of your majors into the form.
I am trying to enter previous schools where I did not earn a degree, but the system will not save the information. I get no error message so what's going on?
When entering previous schools, major is a required field and if you do not enter a major then you can see this behavior. If you don't have a major for the other schools then try entering n/a or none.
I'm trying to save responses to my Supplemental Questions, but they don't seem to be saving properly. What should I do?
If you're attempting to attach/upload one or more documents that were requested by the department, please keep in mind that our system does not allow single files larger than 2 megabytes in size to be uploaded, and it does not allow the combined total of all uploads to exceed 10 megabytes. Please check to make sure that none of the files you are trying to upload are larger than 2mb, and that all of the files you're uploading are together less than 10mb. If the combined size of your files is more than 10mb, the best way to get around the quota would be to upload each file individually by saving the form once for each file you need to upload.
I'm not able to login, but I'm pretty sure my username and password are correct.
Make sure you're trying to login to the correct version of our Application:
- To apply to a program for Spring, Summer, or Fall 2013 (or to continue or review your application for any of those terms), please use our Legacy Online Application.
- To apply to a program for Spring 2014 or later, please use our new Graduate Admissions Application (GradApp).
Your browser may be having trouble saving your login session. Please try a couple of things:
- Make sure your computer's date and time are set correctly, as an incorrect setting can interfere with your browser's ability to store your authenticated session.
- Clear your browser cache, and if that doesn't work, clear your browser cookies. NOTE: clearing your cookies will expire any logins to you have to other websites (if you've checked "remember me" on websites like Facebook or GMail, for instance).
- If you're still not able, please verify that you have cookies enabled.
- If these steps don't help and you haven't already requested a new password, try using the Login Credential Retrieval Tool linked in the instructions of the login page.
- Finally, if you're still unable to login, it may be that your internet service provider is using a proxy that is interfering with your ability to save your login session. If this is the case, it would be worth trying again from a computer at a public institution (a library or university, for instance) as these are generally setup without proxy-related restrictions.
None of these questions address my problem, what do I do now?
Contact the Graduate College by sending an email to email@example.com. Please include the answers to the following questions so that we can help you more quickly.
- What Operating System are you using (Windows, Macintosh, Ubuntu, Red Hat, etc.)
- What web browser are you using (Internet Explorer, Firefox, Safari, etc.) and what version?
- What is the web page address (URL) you're accessing?
- Do you see any error messages? If so, what do they say?