Faculty and Staff Technical FAQ

How do I get access to My GradColl?

If you also need access to COSMOS, please sign up for COSMOS training and once it is complete you will get access to both COSMOS and My GradColl. Otherwise, have your department head send an email to help@grad.arizona.edu with your name, NetId, position, and the department, subject (major), or programs you need to access.

Rosters in My GradColl are blank. Were my permissions revoked?

No, this problem happens when there is a problem with the daily import of student data from the university systems into the Graduate College database. If the process is interrupted, all roster information cannot be accessed. We are usually working on the problem as soon as we find out about it, but if you would like to notify us please send an email to help@grad.arizona.edu. 

How do I add departmental questions to the Graduate College online application?

1. Create your questions in My GradColl by clicking on the 'Configure Online Application' menu item. The web team is available to help you with this process or you can attend a MyGradColl training session. 

2. Once you have established questions, contact Teresa Embry, Admissions Director, to activate the questions module in the live application system.

Program X is no longer valid, how do I remove it from the program description guide or online application?

We have to flip a switch on our end to deactivate the program which will cause it to disappear from the program description guide as well as the online application. If this is something you would like to do, please send an email to help@grad.arizona.edu to create a help ticket and someone will deactivate it for you.

Why do you list inactive/disestablished programs in My GradColl?

When a program has been disestablished, we inactivate it in our Online Application and Program Guide so that new students are no longer able to apply. However, there are usually continuing students in the program who should be listed in the Rosters and who need to fill out Degree Certification forms. If your program is listed as inactive and no longer has active students, please send an email to help@grad.arizona.edu and we will remove it from the list.

When viewing online applications, why do some applications list 'None' as the status?

'None' indicates that the application has been submitted in the online application, but had a problem during the push to COSMOS. We monitor these "stuck" applications regularly, but if you need it to quickly be pushed or if you have seen it sit with a 'None' status for several days, please put in a help ticket at help@grad.arizona.edu.

I'm trying to signup for a testing or training and I entered my email and phone number, but the system says I still need to enter it. What is the problem?

We've seen this happen if you are both a student and an employee. In these cases, the profile defaults to the Staff profile, but is looking for the information in your student profile. Please select the 'Student' tab at the top of the screen and make sure that the email and phone number is entered. This should allow you to continue with your signup.

Why isn't the student roster listing students who should be there?

First check SIS to see what degree program(s) the student is in. The student roster currently lists the student in their primary program. Students in dual degree programs or additional certificate programs will not show up on the roster for additional programs. We plan to address this issue during the conversion of the rosters for Mosaic.

None of these questions address my issue. What do I do now?

Send an email to help@grad.arizona.edu and someone will get back to you usually within 24 hours, but definitely within 3 business days. If it is an urgent problem, please indicate this in your email.