Answer
- If you are uncertain about your password, try resetting it using our Account Recovery Tool (you can also find a link in the instructions under the login form).
- If you originally created your account automatically by logging in with your UofA NetID, or if you converted your account to use UofA NetID after submitting an application, then use the WebAuth link to login.
- It may be that your browser is having trouble storing your login session. Please try a few things:
- Make sure your computer's date and time are set correctly, as an incorrect setting can interfere with your browser's ability to store your authenticated session.
- If your computer's date and time are correct, try clearing your browser cache.
- If, after clearing your cache you are still unable to login, please try clearing your cookies. This will expire any logins you have to other websites (if you've checked "remember me" on websites like Facebook or Gmail, for instance).
- If you're still not able to login, please check your web browser settings and verify that cookies are enabled.
- Try logging in with a different browser. (Chrome, Firefox, Edge, etc.)
- Finally, it may be that your internet service provider is using a proxy that is interfering with your ability to save your login session. If this is the case, it would be worth trying again from a computer at another location, such as at a public institution, library, or university as these are often setup without proxy-related restrictions.
- If you have been asked to provide a Letter of Recommendation for an applicant to one of our graduate programs, please be certain you are trying to login to the Letter of Recommendation module rather than the main GradApp user interface.
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